Privacy Policy for Players from India

When you register and use Bet365, we collect information that helps us run your account, process transactions, and keep the platform safe. Here is what we gather:

• Personal details you provide during registration: full name, date of birth, email address, phone number;
• Identity documents for verification purposes, such as passport or Aadhaar card;
• Payment information: deposit and withdrawal records, transaction history. We do not store full card numbers;
• Account activity: betting history, casino gameplay, bonus usage;
• Technical data: IP address, browser type, device model, operating system;
• Communication records: emails, live chat messages, support requests;
• Website usage: pages you visit, time spent on site, clicks, and how you found us.

Some data you enter yourself. Other data is collected automatically when you browse the site.

We use your information for clear purposes that help us serve you better:

• To create and manage your account;
• To process deposits, withdrawals, and betting transactions;
• To verify your identity and meet KYC requirements under Indian and international regulations;
• To prevent fraud, money laundering, and suspicious activity;
• To provide customer support and answer your questions;
• To send updates about your account, promotions, and important changes. You can opt out of marketing messages anytime;
• To analyse site performance and improve our services;
• To comply with legal and regulatory obligations.

We do not sell your data to advertising companies or third parties for marketing purposes.

Protecting your information is a priority. Here is how we keep it safe:

• SSL encryption secures all data transferred between your device and our servers;
• Firewalls and security systems guard our databases against unauthorized access;
• Only authorized staff can access personal data, and only when necessary;
• We run regular security checks and update our systems to fix vulnerabilities.

No system is completely secure, and data sent over the internet carries some risk. But once we receive your information, we take every reasonable step to protect it.

Bet365 does not sell your personal data. However, we may share it in certain situations:

• Legal requirements. We may disclose data to courts, regulators, or law enforcement when required by law;
• Fraud prevention. We can share information with authorities investigating fraud, money laundering, or match-fixing;
• Service providers. Payment processors, technical partners, and support services may access your data to perform their functions. They must keep it confidential;
• Company transfers. If Bet365 merges with another company or sells assets, your data may be part of that transaction.

We choose partners carefully and require them to protect your information according to applicable laws.

You stay in control of your personal data. Under Indian and international privacy rules, you can:

• Request a copy of the data we hold about you;
• Correct information that is wrong or outdated;
• Ask us to delete your data where the law allows;
• Restrict or object to certain types of processing;
• Unsubscribe from marketing emails at any time;
• Request your data in a portable digital format.

To exercise any of these rights, contact our support team. We aim to respond within 30 days.

We may update this policy when laws change or when we improve our services. If we make significant changes, we will notify you through the website or by email. The date at the bottom of this page shows when the policy was last updated.